Order Processing

Processing Time

We make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately for in-stock items. During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in-stock and there are no problems with the payment verification.

When placing your order, please consider the following

  • Business hours at Pinnacle are Monday to Friday 8:00 am to 4:30 pm Pacific Time excluding holidays.
  • Orders placed overnight will be processed no earlier than the next business day.
  • Orders placed on a Saturday or Sunday will be processed no earlier than Monday (excluding holidays).
  • Cut off time for expedited shipping is 10:00am pacific time (provided the items are in-stock). Orders placed after this time will be processed the next business day.